Medical Virtual Assistant and Healthcare Administrative Specialist
with experience supporting six U.S. -based fertility clinics, health insurance members, and pharmacy customers through medical billing, insurance verification, benefits coordination, claims support, patient account management, and healthcare administration. Skilled in managing cryostorage billing, EMR documentation, patient records, email and patient portal communications, and inbound/outbound patient interactions while ensuring HIPAA compliance and data accuracy. Experienced supporting Aetna members with coverage, eligibility, benefits, and claims inquiries, as well as CVS Health customers with pharmacy- related account support. Proficient in Fert, NextGen, EngagedMD, and Salesforce, with strong organizational, communication, and problem-solving skills that contribute to efficient clinic operations
and positive patient experiences.
