I'm an execution-focused Executive Assistant and Operations Support professional with over four and a half years of combined experience in executive support, operations, and customer support across remote and BPO environments.
My background includes supporting revenue and operations teams through SOP-based execution, CRM hygiene, documentation, and issue escalation. I've worked closely with leadership and internal teams to manage inboxes, follow-ups, trackers, and workflows while maintaining accuracy and consistency in fast-paced environments.
I have hands-on experience supporting social media and paid content workflows, including monitoring posts and ads for errors, broken links, and content issues. I've worked inside Meta Ads Manager in a support capacity for content scheduling, comment moderation, and accuracy checks, while coordinating creative assets and maintaining organized trackers to ensure correct versions are used.
I'm comfortable working with structured processes, daily checklists, and clearly defined instructions. I do not make assumptions or independent changes. If something looks off, I flag it early. If something is unclear, I ask before acting. Accuracy and reliability are always my priority.
I also bring a strong customer support and escalation background, having handled high-volume interactions across phone, chat, and email while maintaining service quality and data accuracy. This has given me a solid QA mindset and attention to detail.
Tools I regularly work with include Google Workspace, Slack, HubSpot, Pipedrive, Asana, ClickUp, Notion, Meta platforms, and other common remote collaboration tools.
If you're looking for a dependable assistant who follows SOPs closely, communicates clearly, and helps keep operations running smoothly through consistent execution, I'd be glad to support your team.
