Healthcare VA | Radiology Support | Scheduling, Referrals & Insurance Verification

I help healthcare clinics, imaging centers, and medical practices manage patient scheduling, referrals, insurance verification, prior authorization, and patient communication with accuracy and professionalism.

I am a PRC-licensed Registered Radiologic Technologist and Healthcare Virtual Assistant with 5+ years of healthcare experience, including U.S.-based healthcare customer service, patient scheduling, referral coordination, insurance verification, prior authorization support, and diagnostic imaging workflow assistance.

My background in radiology and vascular sonography gives me a strong understanding of medical terminology, diagnostic imaging orders, patient care workflows, provider coordination, and the importance of accurate healthcare documentation. I have experience assisting patients through phone support, handling high-volume inbound and outbound calls, scheduling appointments, coordinating referrals, verifying benefits, and helping patients navigate healthcare portals.

I also completed Medical Virtual Assistant training with hands-on EMR/EHR simulation practice, including patient intake, chart updates, scheduling workflows, documentation, and HIPAA-conscious handling of patient information. While my EMR/EHR exposure is from training simulations, I am familiar with healthcare documentation workflows and can quickly learn the specific system your practice uses.

Here’s how I can support your healthcare team:

• Patient appointment scheduling and calendar management
• High-volume inbound and outbound patient calls
• Referral coordination with clinics, providers, and imaging centers
• Insurance eligibility and benefits verification
• Prior authorization support
• Diagnostic imaging order coordination
• Medical records organization and data entry
• Patient intake and registration support
• Patient follow-ups, reminders, and portal assistance
• Healthcare documentation support
• HIPAA-conscious handling of patient information
• Email, phone, and administrative support for healthcare teams

I am organized, detail-oriented, dependable, and comfortable communicating with patients, providers, and healthcare teams. I understand the importance of accuracy, confidentiality, and timely communication in healthcare.

I am looking for a long-term full-time role where I can help a clinic, imaging center, or healthcare practice improve workflow, support patient coordination, and reduce administrative workload.

Skills and Tools:
• U.S. healthcare customer service
• Patient scheduling
• Referral coordination
• Insurance verification
• Benefits investigation
• Prior authorization support
• Diagnostic imaging order coordination
• EMR/EHR workflow simulation training
• Healthcare portal assistance
• CRM systems
• Microsoft Office
• Google Workspace
• 60 WPM typing speed
• HIPAA-conscious documentation