Detail-oriented and reliable IT professional with hands-on experience in managing user access and configuring enterprise cloud environments using Atlassian tools like Jira and Confluence. Skilled in providing technical support, troubleshooting system and access issues, and maintaining smooth day-to-day operations. Proficient in account reactivation, user onboarding/offboarding, documentation creation, and knowledge transfer. Passionate about improving internal processes and delivering efficient, user-focused solutions.
