Hi! I’m an experienced Medical Virtual Assistant and Orthodontics Va for 2 years in healthcare support and over 6 years of customer service expertise, including a role as a subject matter expert (SME) in BPO operations.
-Proficient in scheduling patient appointments, managing and maintaining accurate medical records, and resolving patient and customer issues with professionalism and empathy.
-Skilled in multitasking within fast-paced environments while ensuring strict compliance with HIPAA and patient confidentiality standards.
- Adept at utilizing EHR systems, telehealth platforms, and BPO best practices to optimize workflow, enhance service quality, and improve overall patient and customer satisfaction.
Verified