Customer Service & Dispatch Professional | Freight VA & logistics Operations
Experienced CSR and Dispatcher with over three years in the road rescue industry at Safaer Road Rescue. Skilled in coordinating time-sensitive towing and recovery operations, managing high-volume call intake and delivering calm, solution-focused support to stranded motorists.
With my knowledge also of LTL and FTL freight operations, freight class basics, NMFC guidelines, rate quote requests, carrier communication, shipment scheduling, load tracking, POD collection, freight documentation, and customer follow-up, I can help your company streamline daily logistics operations and ensure shipments are coordinated accurately from pickup to delivery.
Core Competencies:
Dispatch Coordination - Efficiently assign service calls to field units based on location, availability, and job complexity to minimize response times
Customer Communication - Handle inbound calls with empathy and professionalism, providing accurate ETAs and real-time updates
Platform Proficiency - Hands-on experience with Towingwiz for dispatch management and job tracking, and Zoho CRM for customer records, follow-ups, and reporting
Problem Resolution - Quickly assess roadside situations, prioritize urgent cases, and coordinate multi-unit responses when needed
Proven ability to stay composed under pressure, maintain clear communication between customers and field teams, and contribute to operational efficiency in a fast-paced rescue environment.
