-Hi, I’m James your go-to Digital Support & Growth Specialist who helps businesses scale through smart customer support, Web3 expertise, and high-converting digital content.
With 5+ years of experience across customer service, technical support, community management, and digital marketing, I help brands not only run smoothly—but grow faster.
I currently work with a Web3 / Fintech company, supporting users, managing communities, and helping bridge Web2 and Web3 experiences. I also work as a Sales Agent for Converge ICT Solutions, helping customers get reliable internet services for both residential and business use.
On top of that, I’m actively working as a TikTok Affiliate Video Editor, creating short-form, high-converting product videos that are designed to grab attention and drive sales.
What makes me different?
I don’t just answer tickets or edit videos — I solve problems, improve user experience, and help brands convert.
Here’s what I bring to your business:
> Customer Service (2 years – H&M)
Supported UK, US, and Canadian customers via chat, email, and phone delivering fast, professional, and friendly solutions.
> Technical Support (3 years – Bell Canada)
Assisted small businesses with internet, phone, and technical issues while building long-term client trust.
> Community Management (Param Labs – Web3)
Managed and engaged a large ----------- community, hosted events, and represented the brand across digital platforms.
> Web3 & Fintech Support (3+ years)
Strong understanding of **blockchain, crypto, gaming, and decentralized platforms**, helping users confidently navigate Web3.
> TikTok Affiliate Video Editing
Short-form product videos optimized for engagement and conversions** using Canva and modern TikTok trends.
> Sales & Internet Solutions (Converge ICT)
Handled lead generation, customer onboarding, and service promotion for one of the Philippines’ top internet providers.
Services I Offer
- Customer Support (Chat, Email, Phone)
- Technical Support (Internet, SaaS, Fintech, Web3)
- Community Management (-----------, Telegram, Web3)
- TikTok & Short-Form Video Editing
- E-commerce & Affiliate Support
- Lead Generation & Sales Support
- Content & Digital Assistance
If you’re looking for someone who can support your customers, manage your community, and grow your digital presence, you’ve found the right person.
Let’s work together and build something great!
