E-Commerce Virtual Assistant | Shopify Store Specialist | Order Processing & Order Fullfilment | Customer Support | Administrative Support
Hi, I'm Jay Mark from the Philippines. With 5+ years experience in managing e-commerce stores, managing orders and ensuring they reach to customers successfully. I'm also versed in resolving customer inquiries and complaints in a friendly manner, with empathy and professionalism through email, chat, phone and SMS to ensure great customer experiences.
What I Can Do To Help:
Order processing & order fulfillment
Order tracking & follow-up
E-commerce store management
Shopify store management
Customer support and dispute handling
Organize product categories
Upload product images, update pricing
Monitor and manage inventory levels
Returns & refund processing
Manage product listings
Coordinate with warehouse
Tracking shipments (UPS, FedEx, USPS, DHL)
Handle order inquiries, track packages
Monitor daily orders to ensure successful processing
Write and optimize high-converting product descriptions
Perform quality checks on product pages (consistency and grammar)
Edit orders, update tracking, and process refunds
Product research (identify trends & new listing opportunities)
Handling warranty claims, replacements, and discount programs
Address payment and shipment issues
Update listings, inventory, and tracking numbers
Maintain accurate inventory records
Conduct quality checks to ensure all product information
Structure and optimize product categories for improved navigation
Manage orders, returns, refunds, and exchanges
Administrative tasks (reporting, spreadsheet update, inventory)
Regular performance reports (sales, conversion rate, traffic, etc.)
Tools & Programs Proficient At:
Shopify Admin, Gorgias, Zendesk, Postscript, Rivo Loyalty, Klaviyo, and DeepL, -----------, Whatsapp, Slack, Microsoft Teams, Salesforce, Hubspot, Asana, Loop, Brandwise, Aventus, Loop, and ShipStation, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, Grammarly, ChatGPT, Gemini AI, Canva, ReAmaze
Why Clients Work With Me:
Proactive and takes real ownership
Fluent in English, both spoken and written
Proven experience managing products in a Shopify store
Provides friendly, professional support
Experience handling chargebacks and disputes
Familiarity with SEO best practices for product listings
Excellent organizational skills with a keen eye for detail
Able to work independently and meet deadline
Proficient managing product categories (user navigation and searchability)
Reliable, communicative, and genuinely caring about helping customers
Reliable internet connection, working computer, noise-canceling headset
Invite Me For Interview!
Let’s discuss how I can help your business run smoother and achieve more.
Shopify, Order processing, Product Listing, Order Fulfillment, Copywriting, Customer Support, Listing Management, Product Research, E-Commerce Management, Email Support, Chat Support, Order Management, Ecommerce, Supply Chain Management, Inventory Management, Logistics Management, ChatGPT, Microsoft Excel, Product Optimization, Marketing, E-Commerce, Freshdesk, Product Analysis, Chargeback Analysis, English Speaking, Marketing, Customer Service, Project Management, Logistics Coordination, Asana, English, Project Management, Analytics, Seller Page Management, Operation Management, Data Entry, Invoicing, Administrative Support
