Experienced and compassionate Case Manager with 4 years in legal case management and 5 years in the BPO
industry. Strong background in Social Security Disability claims, client communication, medical records coordination, attorney support, and hearing preparation. Proven ability to manage high caseloads while ensuring confidentiality and accuracy. Skilled in customer service, technical support, and quality assurance, with a focus on process improvement and service excellence. Proficient in CRM platforms like Salesforce and experienced in working with claimants, attorneys, medical providers, and government agencies.
