Experienced and client-focused IT Help Desk Technician with over 5 years of hands-on experience supporting diverse client environments in a fast-paced Managed Service Provider (MSP) setting. Adept at diagnosing and resolving technical issues across Windows, macOS, and Linux platforms, managing user accounts, and supporting cloud-based services such as Microsoft 365 and Google Workspace. Proven ability to prioritize tasks, handle escalations, and deliver high-quality support under pressure. Skilled in remote support tools, ticketing systems (Service now, Jira, Zendesk), Active Directory, and network troubleshooting. Committed to maintaining high customer satisfaction and delivering reliable, efficient IT solutions.
