My name is Nicole Angela Isidro. I recently completed my Bachelor of Science in Psychology last August 2024. I’ve been working in the BPO industry since 2021, gaining nearly three and a half years of hands-on experience in customer support. Over the past year, I transitioned to a work-from-home setup, which allowed me to build a fully equipped and efficient home office, preparing me for long-term success in remote roles like this one.
In my most recent position as a Shopify Core Support Advisor, I provided real-time chat support to merchants globally, assisting with store setup, payment issues, website troubleshooting, account security, etc. I helped resolve both technical and general concerns across all areas of their Shopify accounts, ensuring a smooth experience and empowering merchants to grow their businesses.
Before that, I worked as a Client Service Associate at Meta, where I supported small business owners in managing their ads. My work involved troubleshooting ad delivery issues, permissions, and account access, primarily through live chat with occasional outbound calls. I also handled backlog emails sitewide, maintaining timely resolution within a 48-hour SLA.
I also spent over two years as a Customer Service Representative at Inspiro, where I handled four blended retail accounts via chat, email, and voice. I provided frontline support for orders, returns, product inquiries, cancellations, and more. I was honored to be selected as a Subject Matter Expert (SME), supporting ramping agents and helping them transition smoothly. Throughout my time there, I consistently ranked among the top performers and received multiple recognitions for my contributions.
These roles helped me become proficient in English communication, multitasking across platforms, and working with empathy and efficiency. I’ve developed the ability to adapt quickly, stay calm under pressure, and resolve customer concerns in a way that leaves them feeling valued and understood.
If given the opportunity, it would be an honor to contribute my skills and experience to the team. I’m confident that my background in customer service, paired with my passion for wellness and ability to thrive in remote environments, makes me a strong fit for this role. Beyond the professional development it offers, this role would also allow me the flexibility to be productive from home and support myself financially as I begin this next chapter in life.
Thank you so much for considering my application. I would be thrilled to further discuss how I can support the company's mission and be a positive addition to your team.
