With over 4 years of experience spanning customer service, lead generation, HR, and social media management, I specialize in connecting with people. I've supported clients worldwide through traditional channels like phone and email, and I actively drive community engagement across major social platforms, turning casual followers into warm, engaged leads.
What I Do Best:
- Executing high-volume, highly personalized social media outreach to warm up cold leads across Facebook, Instagram, and TikTok.
- Managing complex lead data and workflows seamlessly using GoHighLevel, Meta Business Suite, WhatsApp, Slack, and Google Sheets.
- Responding quickly and effectively to customer inquiries across all communication channels.
- Troubleshooting and resolving product or service concerns with patience, empathy, and clarity.
- Building long-term customer trust through professionalism and proactive, human-to-human support.
Career Highlights:
- Surpassed engagement quotas by sending an average of 12,000+ personalized outreach messages monthly to warm up new followers and cold leads.
- Achieved a 95% customer satisfaction rating while handling 100+ calls daily in previous CSR roles.
- Supported 400+ daily prospects, blending targeted outreach with data accuracy and customer assistance.
- Reduced response and booking times by 10–30% through strategic process improvements.
- Increased applicant engagement by 15% through optimized content and communication strategies.
