I’m a seasoned Customer Support Specialist with over 5 years of experience handling ticket- and email-based inquiries on eCommerce platforms like eBay and Amazon. I’ve consistently delivered 95%+ CSAT ratings, resolved hundreds of tickets weekly, and contributed to internal process improvements through documentation and SOP creation.
I’m highly proficient with CRM and helpdesk tools like Zendesk, eDesk, and BMC Helix, and I bring strong skills in MS Excel and Google Sheets for tracking KPIs, analyzing trends, and optimizing workflows.
Recently, I’ve completed a Data Scientist program and a Prompt Engineering course to expand my capabilities into data analytics, automation, and AI support. I’m now looking for remote roles where I can combine my support background with data-focused tasks to drive smarter customer experiences and process efficiencies.
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