Dynamic and results-driven Head of Logistics with proven expertise in end-to-end supply chain management, logistics operations, and digital process optimization. Experienced in leveraging HubSpot CRM to enhance vendor and partner relationship management, streamline communication workflows, and improve cross-departmental collaboration. Adept at integrating technology with logistics strategies to drive efficiency, data transparency, and business growth.
Key Skills and Experience:
Logistics & Supply Chain Management:
• Leadership in overseeing warehousing, transportation, distribution, and inventory control operations.
• Optimization of logistics networks to improve delivery timelines, cost efficiency, and service quality.
• Development and execution of logistics strategies aligned with business objectives.
HubSpot CRM Expertise:
• Utilized HubSpot CRM to manage supplier and partner interactions, track communications, and automate vendor onboarding processes.
• Built custom dashboards for real-time logistics KPIs (e.g., shipping delays, vendor response times, service-level compliance).
• Implemented workflows and sequences for logistics support ticketing, carrier issue follow-ups, and internal task automation.
Digital Process Automation:
• Integrated HubSpot with logistics platforms and ERP systems (e.g., SAP, NetSuite, ShipStation) to sync data between teams.
• Improved lead time and operational responsiveness through automated alerts, email templates, and pipeline management.
Data Analytics & Reporting:
• Developed and maintained dashboards to monitor fulfillment performance, logistics costs, and vendor scoring.
• Used CRM analytics to generate insights into logistics bottlenecks and areas of improvement.
Cross-Functional Leadership:
• Partnered with sales, procurement, and customer service teams via HubSpot to align logistics with customer needs and service levels.
• Conducted CRM training for logistics and operations staff to ensure consistent use and maximize platform ROI.
Compliance & Risk Management:
• Ensured logistics operations met regulatory standards and documented compliance workflows in HubSpot for audits and tracking.
