Results-driven professional with experience in customer support for global e-commerce and wellness industries. Skilled in high-volume chat and email support, handling subscriptions, orders, returns, and product inquiries with speed, accuracy, and empathy. Focused on delivering seamless customer experiences that drive satisfaction, retention, and trust.
Also experienced in social media management and community moderation, engaging with customers through comments and direct messages while maintaining brand voice, professionalism, and positive online reputation.
Additional experience in healthcare client operations, supporting lead intake, appointment scheduling, therapist coordination, administrative support, SOP development, and data tracking to ensure smooth workflows and efficient daily operations.
