Shopify Customer Support Specialist with 3+ years of experience supporting e-commerce and subscription-based businesses through customer service, order management, fulfillment coordination, refunds, replacements, chargebacks, and customer retention.
Portfolio:
https://-----------.com/nickport
Key Experience:
• Shopify Customer Support
• Email Support & Ticket Management
• Order Management & Fulfillment
• Refunds, Replacements & Chargebacks
• Customer Retention
• Supplier & Logistics Coordination
• Vacation Rental Operations Support
• Applicant Screening & Recruitment Support
• Workflow & Documentation Improvement
My experience includes managing customer inquiries, investigating shipment and delivery issues, processing refunds and replacements, verifying tracking information, coordinating with suppliers and logistics partners, and supporting day-to-day e-commerce operations. I have worked with growing online brands where maintaining customer satisfaction while protecting business profitability was a key priority.
Beyond customer support, I have contributed to operational improvements by refining workflows, updating documentation, identifying recurring customer concerns, and improving support processes to increase efficiency and consistency. I am comfortable handling high-volume workloads, managing multiple priorities, and working independently in remote environments.
I am proficient in Shopify, Google Workspace, Microsoft Office, AI-assisted productivity tools, and general administrative support. I learn new systems quickly and adapt easily to established workflows and procedures.
In addition to e-commerce support, I have experience assisting with vacation rental operations and applicant screening, strengthening my organizational, communication, and problem-solving skills across different business environments.
I thrive in fast-paced businesses where customer experience and operational efficiency are equally important. Whether managing support tickets, resolving order issues, coordinating fulfillment, or improving internal processes, I focus on delivering accurate work, clear communication, and dependable results.
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