For the past 12 years, I have built my career in the BPO industry, mainly focusing on customer service, team management, and data management. I previously worked as a Senior Team Leader and Senior Data Analyst, handling teams across voice, chat, and email support while ensuring consistent performance and operational excellence.
As a Team Leader, I managed daily operations, monitored KPIs, coached agents, and helped teams improve productivity and customer experience. As a Senior Data Analyst, I handled large sets of data, analyzed trends, and created recommendations to improve processes and overall operational performance.
I have supported multiple accounts, mostly for Australian clients in industries such as telecommunications, luxury retail, and tollways. These experiences strengthened my leadership, organization, administrative, and problem-solving skills while giving me a strong understanding of how data and performance metrics drive business success. I am now transitioning into the Virtual Assistant field, bringing with me years of experience in operations support, communication, data handling, and workflow management.
My goal is simple — to help businesses stay organized, efficient, and focused on growth while providing reliable support they can count on.
