Hi, I’m Grace. I’m an Operations Manager and Client Success Specialist with over a decade of experience leading customer service, quality assurance, and vendor communications across industries like e-commerce, finance, retail, and healthcare. I’ve partnered with global brands such as Capital One, Amazon, and AT&T-DirecTV, helping teams deliver excellence in customer experience (CX), process improvement, and operations management. I’m also Lean Six Sigma Yellow Belt–certified, hold a C2-level English certification from EF SET, and have completed training in AI tools including ChatGPT, Claude, Jasper, DeepSeek, and DALL·E, equipping me to combine operational expertise with future-ready adaptability.
What sets me apart is more than my track record. It’s how I work. I’m known as a flexible, adaptable, and fast learner who can step into any challenge and find solutions. As a diligent and committed problem-solver, I bring not only results but also reliability, empathy, and clear communication to every interaction whether with clients, customers, or teammates.
I thrive in environments where I can:
- Lead and support teams to hit KPIs while keeping morale high.
- Optimize processes and SOPs to improve efficiency and accuracy.
- Build long-term client relationships through trust, responsiveness, and proactive solutions.
- Adapt quickly to tools like Zendesk, Salesforce, Trello, Asana, Notion, and Slack — and learn new ones with ease.
If you’re looking for someone who combines operational expertise, customer experience leadership, and people-first communication, I’d love to help your business grow and succeed.
