(PROMOTIONAL PRODUCTS INDUSTRY)
-processes orders after OE creates the order.
-Provides quality service that meets the company’s standard when it comes to promotional products. -Provides alterations when the details provided by the customer doesn’t meet the fit the standards and followed the rules.
-Communicates well to vendors/suppliers & Decorators to meet the customer’s standards and deadlines.
-Pays attention to details that fits the company’s standard rules.
-Pays attention to details before sending orders to production -Sends orders to production -Updates orders status every other day
-Tracking orders thru Calls/ Emails
-Inbound calls from cx and suppliers about different inquiries like tracking #, order quantities, error website log ins, changes in shipping address and replacements/Exchange of items.
-Outbound calls to customers and suppliers for confirmations,Inventories and order statuses.
