I help e-commerce businesses manage daily operations by ensuring orders are processed accurately, shipments are monitored, and customer concerns are resolved efficiently.
My background is in logistics coordination where I handled shipment tracking, delivery issue resolution, and operational monitoring in a last-mile delivery environment. This experience helped me develop strong problem-solving and operational management skills.
I also have hands-on experience running an online store through Shopee where I managed product listings, inventory tracking, order fulfillment, and customer communication.
My focus is not only solving operational issues but also identifying root causes and implementing systems such as SOPs, monitoring trackers, and validation controls to prevent recurring problems.
Tools I use include Google Workspace, Excel, Notion, Trello, Shopify, and Shopee.
I work well independently and enjoy supporting businesses by keeping operations organized, efficient, and reliable.
