IT graduate with a strong foundation in computer systems, networking, and software troubleshooting, supported by hands-on experience in IT support, data entry, workflow automation, and front-end web development. Known for delivering responsive, user-focused support with a high level of professionalism and empathy.
Currently developing hands-on experience with ai automation tools through personal projects, with a growing interest in using automation to improve everyday IT workflows. Proficient in web technologies and capable of maintaining internal websites and user-facing platforms.
Highly skilled in managing multiple support tickets, explaining complex technical issues in simple terms, and maintaining a calm, solutions-driven approach under pressure. Committed to creating a positive support experience through clear communication, patience, and technical expertise. Eager to contribute to a collaborative IT support team and continue developing both technically and professionally.
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