Experienced and dedicated Customer Service professional with over 5 years of expertise in the ticketing office, airline industry and BPO. Proven ability to handle high-pressure environments with efficiency and professionalism. Skilled in managing customer inquiries, resolving issues, and delivering exceptional service to enhance customer satisfaction and loyalty. Strong knowledge of airline procedures, reservation systems, ticketing platforms and healthcare. Skilled in handling inbound, outbound calls and chat support, resolving customer concerns efficiently, and meeting service level agreements
