I am a seasoned Technical Support and Customer Service expert with over 15 years of experience in the BPO industry, specializing in telecommunications and broadband troubleshooting. I spent the majority of my career handling mobile and broadband technical concerns.
Supported ADSL and NBN broadband connection (Fibre, HFC/Cable, Node, and Wireless)
Technical & Broadband Expertise:
Broadband/Mobile Troubleshooting:
Expert in diagnosing connectivity issues such as no connection, internet drop out, slow speeds, and hardware issues.
Landline Technical Issue:
Diagnosed phone issue, such as no dial tone, noise, and cross line, porting issue
STB & Cable Support:
Proven track record in Set-Top Box (STB) card activations and signal/channel quality optimization.
Fault Ticketing:
Skilled in identifying advanced technical issues and accurately routing L2 escalation tickets.
Verified