Dedicated and detail-oriented healthcare professional with dual licensure as a PHRN and USRN (New Mexico Board of Nursing), bringing over more than 5 years of customer service experience for a US and an Australian-based telecommunications company, over four years of hands-on clinical bedside experience As a Staff Nurse in a Medical/Surgical/OB unit, and more than four years in BPO healthcare operations. I specialized in Prior Authorizations Review for medical procedures as well as Clinical Guidelines Writing, ensuring accurate, efficient, and compliant healthcare documentation. Passionate about optimizing healthcare processes and delivering quality patient-centered solutions. Adept at collaborating with cross-functional teams to drive operational success and enhance patient outcomes.
