I am a Medical Virtual Assistant with 2+ years of experience supporting US-based healthcare and telecommunications accounts. I specialize in insurance eligibility support, claims and prior authorization inquiries, HIPAA-compliant documentation, member communication, and healthcare administrative support. At Optum, I supported Medicare Advantage and Prescription Drug Plan members through inbound and outbound calls, documented healthcare interactions, and coordinated with members, providers, and pharmacies.
I can also assist with patient/member support, data entry, CRM and ticket management, calendar and email coordination, digital records, online research, and administrative tasks.
I work with Google Workspace, Google Drive, Google Calendar, Microsoft 365, Microsoft Office, Genesys Workspace, Avaya One, Maestro, Einstein 360, CSG ACSR, Ring Central, Slack, Zoom, Google Meet, WhatsApp, Canva, CapCut, Meta Business Suite, and ChatGPT.
I’m fluent in English and available for US EST, PST, and AU business hours, including night shifts. I have a dedicated workspace, fiber internet with mobile backup, and a professional remote setup.
Available for full-time or part-time remote Medical VA and healthcare support roles.
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