Hi! I'm Kimberly, and I help e-commerce businesses protect their seller accounts and keep their customers coming back. With 10+ years in customer service and hands-on experience managing Amazon Seller Central, TikTok Shop, Walmart, Freshdesk, and Zendesk, I handle the full CS picture: order issues, returns, refunds, A-to-Z claims, account health monitoring, and team workflows. Before going freelance, I built my foundation handling complex financial disputes at PayPal. I don't just resolve tickets, I build the systems that prevent them. Ready to plug into your operations and make an impact from day one.
Let’s work together to create meaningful customer experiences and smooth business operations!
