I am a reliable and results-driven BPO professional with over 3 years of experience in customer service, technical support, appointment setting, and lead generation for U.S. clients.
I have handled inbound and outbound calls, chat and email support, account verification, billing concerns, appointment scheduling, and CRM documentation using tools such as Salesforce, Zendesk, Jira, Calendly, GoHighLevel, and Google Workspace.
My background includes working as a B2B Chat & Email Support Representative, Technical Support Representative, Appointment Setter, and Cold Caller. I am confident in objection handling, de-escalation, lead qualification, and maintaining accurate customer records.
I am comfortable working in fast-paced remote environments, meeting KPIs, and following scripts and processes while still providing a natural and professional customer experience. I value punctuality, clear communication, and continuous improvement, and I am seeking a long-term remote opportunity where I can grow and contribute consistently.
