I am an aspiring Virtual Assistant with a strong background in customer service and administrative support, bringing over 7 years of BPO experience and 4 years of admin work. In my most recent role as a Prescription Drug Plan Member Services Advocate at Cigna Healthcare, I supported U.S. clients by managing calls, resolving billing concerns, and handling sensitive information with accuracy and confidentiality (HIPAA-trained).
I may be new to the VA field, but I offer transferable skills such as:
?? Excellent English communication (verbal & written)
?? Calendar management, email handling, and data entry
?? Problem-solving and multitasking under pressure
?? Proficiency in tools like Microsoft Teams, Google Workspace, Zoom, Genesys, and Avaya One X
I am reliable, trainable, and adaptable, eager to learn new tools and processes to support clients effectively. My goal is to help businesses save time by taking care of administrative and customer support tasks so they can focus on growth.
