Technical Support
-Software and Hardware troubleshooting
-Inkjet Printer technologies
-Basic IT support
-Extensive information resource usage skills and efficiency
Customer Service
-Excellent client communication skills
-Excellent oral and written English skills
-Some sales/upselling skills
-Effective interpersonal skills
Apps/Tools handled:
-Salesforce/Careforce
-LogMeIn
-TeamViewer
-Microsoft Dynamics CRM
-ServiceNow
-Bomgar
-Citrix
-Active Directory
-Zendesk
-Slack
-Zopim/Zendesk Chat
-Microsoft Office
-Microsoft Outlook
