Operations and Client Support professional with over 10 years of experience supporting administrative operations, client relationship management, policy administration, billing, reporting, and process improvement within the insurance industry. Proven ability to manage high-volume transactions, maintain accurate documentation, coordinate with cross-functional stakeholders, and deliver exceptional client service while meeting tight deadlines. Recognized for improving operational workflows, resolving complex issues, and ensuring data accuracy through strong organizational skills, attention to detail, and a proactive approach. Proficient in Microsoft Office, Google Workspace, AI Productivity Tools, and digital collaboration tools, with the adaptability to quickly learn new systems and support business operations in fast-paced remote environments.
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