Customer service professional with nearly 5 years of experience in the BPO industry, supporting multiple accounts with a strong focus on healthcare services. Over the past 3+ years, I have developed in-depth expertise in the healthcare sector, particularly in patient scheduling, managing medical records, and providing support in compliance with basic HIPAA guidelines. Adept at handling high-volume interactions while maintaining accuracy, empathy, and confidentiality, I bring a patient-centered approach and a solid understanding of healthcare operations to every interaction.
