* Troubleshooting and resolving technical problems
* Installing, configuring, and upgrading hardware and software
* Monitoring and maintaining computer systems and networks
* Maintaining and updating systems (Inventory and Sales Reports)
* Managing user accounts, passwords, and permissions
* Providing user guidance and training
* Ensuring data security, backups, and recovery solutions
*Documenting technical issues and solutions for future reference
* ICT technical support can be offered in-person, over the phone, or remotely, and is vital in helping organizations maintain productivity and minimize downtime
