Empathetic, detail-oriented, and highly organized Healthcare Virtual Assistant with nearly 2 years of experience supporting psychiatric and mental health providers in fast-paced virtual clinical settings. Skilled in patient scheduling, insurance verification, prior authorization processing, medical billing support, patient intake, prescription coordination, and electronic health record (EHR) management. Experienced in providing administrative support for psychiatric medication management, therapy services, and behavioral health care while maintaining strict HIPAA compliance and a patient-centered approach. Proven ability to manage high-volume patient communications, reduce appointment cancellations through proactive follow-up and rapport-building, and ensure efficient clinic operations. Recognized for compassionate patient interactions, strong multitasking abilities, adaptability, and commitment to delivering exceptional support in mental health and telehealth environments.
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