Hello, my name is Angelica, and I am a Healthcare Specialist for 6 years. I have experience supporting patients, healthcare providers, and insurance companies across the United States, particularly in California. I have handled both inbound and outbound communications related to durable medical equipment (DME), medication refills, surgeries, chiropractic care, physical therapy, pain management, occupational medicine, psychiatry, and orthopedic services.
My expertise includes insurance verification, benefits and eligibility checks, prior authorizations, referrals, appointment scheduling, patient registration, medical records management, order processing, and payment collection. I have worked closely with physicians' offices, healthcare facilities, insurance providers, and patients to ensure accurate documentation, timely approvals, and seamless coordination of care.
I am experienced in reviewing and maintaining confidential patient records, uploading and retrieving medical records, resolving authorization delays through proactive payer follow-ups, and ensuring compliance with HIPAA regulations and quality standards. My strong communication skills, attention to detail, and knowledge of U.S. healthcare processes enable me to provide efficient administrative support while delivering excellent patient service.
I am eager to contribute my healthcare experience, problem-solving abilities, and commitment to quality care to a healthcare organization seeking a reliable and dedicated tea-----------mber.
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