Skilled in managing healthcare contact center teams, handling patient concerns, and ensuring top-notch service quality. I have experience with team coaching, performance monitoring, timesheet and leave management, and process improvement.
Proficient in tools like PowerBI, MS Excel, Power Automate, PowerApps, and eClinicalWorks. I’ve also built automations to streamline admin tasks like appointment confirmations.
I’m reliable, detail-oriented, and ready to support your team with efficient, high-quality service.
