Delivered high-quality virtual assistance and customer support services to U.S.-based clients, ensuring 100% satisfaction and timely resolution of inquiries. Managed email communications, client onboarding, and appointment scheduling using tools like Google Workspace, GoHighLevel, and CRM platforms. Performed data entry, maintained accurate records, and prepared reports to support client operations. Handled dispute letters and documentation for credit repair processes using FCRA-based strategies. Demonstrated excellent written communication, organizational skills, and ability to work independently with minimal supervision.
