My skills consist of providing timely and effective support in problem identification, analysis, diagnosis, and resolution of technical issues for clients via phone, email and/or ticketing system, and escalate to L2 whenever necessary.
Knowledge in the following: MS 365, Intune/Entra, Active Directory, Azure & FortiClient VPN, Hardware, Citrix, Kaseya, Datto RMM
Ticketing systems used: Ivanti Heat, ConnectWise, Salesforce
