Dedicated and tech-savvy Customer Support and Technical Support Specialist with over 10 years of combined BPO and managerial experience both local and international accounts including American Express, T-Mobile, Microsoft, and AT&T. Proven track record in Tier 2 and Tier 3 troubleshooting, billing dispute resolution, customer retention, and remote support. Strong interpersonal communication, excellent problem-solving skills, and experience in handling high-pressure environments in both voice and chat support. Actively seeking remote CSR/TSR roles with U.S.-based companies.
