As a Customer and Provider's Advocate in healthcare, my job is to support both patients and healthcare providers. For customers (patients), I help them understand their healthcare rights, like their insurance benefits and coverage, claims, billing and treatment options. I make sure their concerns are heard and they get the care they need. While for providers (doctors, nurses, clinics), I help them communicate better with patients, navigate insurance systems, providing claims information, billing, member's coverage and resolve any issues that come up with services or payments.
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