With over 8 years of experience in customer service, technical support, and fraud analysis, I specialize in delivering high-quality solutions in fast-paced, remote environments. I’ve supported global teams across logistics, collections outreach, and player operation
My background includes:
- 6 months of experience managing online stores, customer communication, and backend logistics
I supported e-commerce operations as a Virtual Assistant, handling chat and email support, order tracking, inventory checks, and appointment scheduling with precision and speed. Using platforms like Shopify and Gorgias, I ensured smooth customer experiences while maintaining accurate product listings and fulfillment workflows. My role required multitasking, attention to detail, and proactive communication—skills I consistently applied to keep operations running efficiently and customers satisfied.
- 3 years of experience in fraud detection, risk mitigation, and cybersecurity training
I specialize in identifying suspicious activity, preventing fraud, and strengthening organizational defenses through proactive risk management. Over the past three years, I’ve conducted detailed investigations, flagged anomalies, and implemented safeguards that protect both customer data and internal systems. I’ve also led cybersecurity awareness training, empowering teams to recognize threats and respond with confidence. My approach blends analytical precision with clear communication—ensuring that security isn’t just a protocol, but a culture.
- 4 years of experience in dispatch operations, workforce alignment, and real-time support
I’ve spent four years optimizing dispatch operations and workforce coverage in fast-paced environments, ensuring that the right people are in the right place at the right time. I specialize in real-time monitoring, shift balancing, and i----------- escalation, helping teams maintain service levels and respond quickly to operational demands. My approach blends tactical precision with clear communication—whether I’m coordinating field teams, managing live queues, or resolving last-minute gaps. I thrive under pressure and bring structure to chaos, consistently driving smooth execution and team accountability.
- 2 years of high-intensity outbound sales experience with a proven track record of closing and converting under pressure
I’ve spent two years thriving in fast-paced, quota-driven sales environments where every call counts. From cold outreach to objection handling, I consistently delivered results through strategic communication and relentless follow-through. I know how to build trust quickly, turn resistance into revenue, and exceed performance targets. My experience has sharpened my ability to stay focused, adapt on the fly, and drive conversions with confidence and clarity.
- 2 years of experience in remote tech support and real-time dispatch coordination.
I provided frontline technical assistance for broadband customers under the Relish UK campaign, resolving connectivity issues, device setup, and service disruptions across chat, email, and phone channels. Alongside support, I handled dispatcher responsibilities. coordinating technician schedules, managing service queues, and ensuring timely field resolutions. My role demanded fast thinking, clear communication, and a strong grasp of network troubleshooting and customer urgency. I consistently balanced technical precision with empathetic service, helping both customers and field teams stay connected and informed.
- 2 years of multi-functional experience across support, retention, collections, and cross-selling
I provided end-to-end customer support for the IBM Sprint account, handling inquiries, technical troubleshooting, billing concerns, and service optimization across phone, chat, and email. My role spanned tech support, retention, collections, and cross-selling, requiring both empathy and strategic thinking. I resolved complex issues while identifying upsell opportunities, recovering at-risk accounts, and ensuring customer satisfaction. With a deep understanding of telecom services and a sharp communication style, I consistently delivered results in a fast-paced, target-driven environment.
Verified
