Provided exceptional customer service by handling inbound and outbound calls, emails, SMS, and chat support, assisting customers with inquiries, resolving concerns, and ensuring a positive customer experience.
Generated, qualified, and nurtured leads from various platforms, including Angi, Thumbtack, Yelp, social media, and other lead providers. Contacted prospective customers, identified their needs, and converted qualified leads into scheduled appointments through effective communication and follow-up.
Scheduled, confirmed, rescheduled, and coordinated customer appointments while managing calendars and ensuring efficient scheduling. Maintained consistent communication with customers before and after appointments to reduce cancellations and improve customer satisfaction.
Dispatched technicians by assigning jobs based on availability, location, skill set, and priority. Coordinated with field technicians, monitored job progress, updated customers regarding arrival times, handled schedule adjustments, and ensured smooth daily operations.
Managed customer records using CRM software by accurately updating contact information, service history, notes, estimates, invoices, payments, and follow-up activities. Maintained organized and up-to-date documentation to ensure accurate reporting and workflow efficiency.
Performed virtual assistant and administrative support duties, including email management, calendar management, data entry, document preparation, file organization, internet research, report generation, and maintaining confidential business records.
Processed customer estimates, invoices, and payments while assisting customers with billing inquiries and providing clear explanations of services, pricing, and recommendations.
Conducted outbound calls for lead generation, appointment confirmations, follow-ups, customer retention, and reactivation campaigns to increase booking rates and maintain long-term customer relationships.
Collaborated with managers, technicians, sales representatives, and tea-----------mbers to ensure efficient communication, timely job completion, and excellent service delivery. Assisted in resolving scheduling conflicts, customer escalations, and urgent service requests.
Maintained professionalism, strong communication, active listening, problem-solving, time management, and organizational skills while handling multiple responsibilities in a fast-paced environment.
Demonstrated the ability to work independently, prioritize tasks effectively, meet performance targets, and deliver high-quality customer support.
Verified
