Experienced Customer Service & Sales VA | 4+ Years in BPO | High-Volume Call Handling (700–800+/Day) | Insurance Specialist & Outbound Sales Expert

EXPERT CUSTOMER SERVICE & SALES VA| HIGH-VOLUME CALLS (-----------+ CALLS /DAY| 100% QA| INSURANCE AND OUTBOUND CALLING EXPERT

Are you looking for a reliable Customer Service Specialist who can handle high call volumes, solve problems fast, and deliver excellent customer experiences without sacrificing quality?

I’m here to help your business run smoother, faster, and more efficiently.

I bring 4 years and 8 months of solid BPO experience, working as a Customer Service Representative at Sutherland Global Services Davao, where I supported healthcare insurance accounts in a fast-paced, high-pressure environment.

In my role, I handled 700–800+ inbound and outbound calls daily, ensuring every customer received accurate information, quick resolutions, and professional support—even during peak workloads.

Most importantly, I consistently maintained a 100% QA score within my team, proving my ability to balance speed, accuracy, compliance, and customer satisfaction at the highest level.

What I Can Deliver for Your Business:
*Handle high-volume inbound and outbound calls (700–800+ daily experience)
*Provide accurate insurance support (health, auto, and life accounts)
*Perform lead verification, follow-ups, and outbound calling
*Resolve customer concerns quickly and professionally
*Maintain excellent communication and customer satisfaction
*Ensure accuracy, compliance, and zero-compromise quality (100% QA performance)

Why You Can Trust Me?
*I don’t just answer calls—I make sure customers feel heard, valued, and taken care of.
*I am highly reliable, fast-paced, and detail-oriented, which allows me to handle pressure while maintaining top-quality performance. My experience has trained me to work efficiently without losing accuracy or empathy.

If you need someone who can represent your company professionally, reduce customer frustration, and keep operations running smoothly—I can step in immediately.

If you’re looking for someone who can handle volume, maintain quality, and deliver real results from day one, I’m ready to be part of your team.