Results-driven Quality and Operations Leader with over 17 years in the BPO and banking support industry, including 13 years in credit, collections, and team management roles. Proven expertise in quality assurance, credit decisioning, risk
management, and policy compliance. Adept at leading operational governance, mentoring teams, and driving process
improvement within highly regulated environments. Strong communication and stakeholder management skills, with a track record of aligning operations to enterprise risk appetite and compliance standards.
