I am a hardworking and dedicated professional with over five years of experience in the BPO industry, specializing in both sales and appointment setting—particularly in the medical field. For more than a year, I was assigned to a sales account focused on medical devices, where I handled outbound calls to promote and offer products. After that, I transitioned to an appointment setting role, assisting patients from a specific U.S. state with scheduling, rescheduling, and canceling medical appointments. I also handled offline tasks, including responding to online patient requests, making outbound follow-ups, and processing faxes by routing important documents to the appropriate personnel. I am familiar with a wide range of tools and platforms, including FIVE9, OKTA, SmartSheets, and ModMed, and I’m a fast learner when it comes to adapting to new systems and processes. My goal is to continue growing in this industry while helping clients deliver quality service to their customers or patients. If you're looking for someone dependable, detail-oriented, and customer-focused—I’m here to help.
