I bring over 10 years of professional experience across education and healthcare. Most recently, I worked as a Healthcare Advocate at Optum under the UnitedHealthcare account, where I assisted U.S. members with benefit inquiries, eligibility verification, and claims concerns. I handled sensitive healthcare information with strict adherence to HIPAA standards and ensured accurate documentation using tools such as Maestro.
I also completed training in medical billing, gaining hands-on knowledge in claims processing, insurance verification, and basic billing workflows using Intergy. This experience allows me to understand both the front-end and back-end aspects of healthcare support.
With a unique combination of attention to detail, and strong communication skills, I am committed to delivering high-quality work, building trust with clients, and contributing value to any team I join.
