Results-driven customer service and healthcare support professional with 6+ years of
experience in insurance verification, revenue analysis, billing support, and customer
account management. Skilled in handling Durable Medical Equipment (DME) processes,
patient billing, claims coordination, and dispute resolution in high-volume environments.
Proficient in Salesforce, Genesys Cloud, Brightree, Microsoft Excel, and healthcare
support systems. Recognized for strong communication skills, data accuracy, HIPAA
compliance, and the ability to deliver excellent customer service while meeting
productivity and quality targets.
