Support U.S. healthcare providers by verifying insurance eligibility, benefits, and coverage through provider portals while ensuring accurate and timely processing of requests.
Key responsibilities include:
• Verify insurance eligibility and benefits for medical services.
• Review patient demographics and provider documentation for accuracy.
• Review CPT and ICD-10 (DX) codes to confirm insurance coverage and benefit eligibility.
• Assist healthcare providers with insurance-related inquiries, authorization support, and benefit verification.
• Communicate with patients via email regarding payment information and account-related concerns in a professional and timely manner.
• Collect upfront patient payments based on provider guidelines.
• Maintain accurate documentation while ensuring compliance with HIPAA and PHI regulations.
• Deliver high-quality customer service while managing multiple tasks in a fast-paced healthcare environment.
