Good day!
I am an experienced Customer Support Specialist with nearly 3 years in the BPO industry handling international travel accounts. I have managed voice, non-voice, and email support, ensuring high-quality service and customer satisfaction.
I also have experience as a Business Development Executive, where I handled client email communications and outreach using Outlook, Glenigan, and ClickUp. This role strengthened my professionalism, attention to detail, and ability to manage client relationships effectively.
I am proficient in tools such as Live Engage, Axis, Genesys, and Amadeus, and I am known for handling high chat volumes efficiently. With strong communication skills, problem-solving ability, and adaptability, I am confident in delivering excellent customer experiences.
Hoping my set of skills, experience and knowledge is what you're looking for next.
Thank you!
