Results-driven Virtual Assistant and Customer Service Professional with over 6 years of experience in customer support, operations, and team supervision across BPO, retail, and hospitality industries. I have a proven track record of delivering excellent customer experiences, managing administrative tasks, resolving complex concerns, and leading teams to meet performance goals.
My background includes working with globally recognized companies such as Cognizant Technology Solutions, Majorel, and TTEC (formerly TeleTech), where I handled customer inquiries, technical support, order processing, content moderation, and account management for U.S.-based clients.
As a former Supervisor, I gained hands-on experience in team leadership, training, performance monitoring, and branch operations. My strong communication skills, attention to detail, and ability to adapt quickly make me highly effective in fast-paced and remote work environments.
Core Skills:
* Customer Service & Technical Support
* Email and Chat Support
* Data Entry and Administrative Assistance
* Calendar and Schedule Management
* Order Processing and Tracking
* Content Moderation
* Team Supervision and Training
* CRM Tools and Microsoft Office/Google Workspace
I hold a Bachelor of Arts in Communication and was a consistent Dean’s Lister, demonstrating my commitment to excellence and continuous learning.
I am seeking a long-term opportunity where I can help business owners streamline operations, provide exceptional support, and contribute to business growth with professionalism and reliability.
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