With over 5 years of combined experience in BPO and eCommerce customer support, I bring strong skills in problem-solving, communication, time management, CRM management, and multi-channel support. I’m proficient with tools like Salesforce, Gorgias, Outlook, Shopify, Sprout, and Airtable, and I handle tasks such as case tracking, order management, customer inquiries, and data organization with accuracy and efficiency.
I spent 4 years in BPO supporting UPS clients, managing email and phone support for large accounts, resolving concerns, and coordinating with internal teams to ensure timely updates. After that, I transitioned to Virtual Assistant and eCommerce roles, providing email support, managing Shopify orders, posting Amazon deals on Instagram, and maintaining organized data for client operations.
I’m confident that my mix of BPO and eCommerce experience, along with my dedication to creating positive customer experiences, would make me a valuable addition to your team.
